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If it's necessary to change the main institutional account holder, we kindly ask you to register on the registration page for the Dashboard using the new email address and we will swiftly validate itto reach out via helpdesk, as the previous account first needs to be removed. No information will be lost in this case as everything is linked to your the HEI profile, rather than the specific email address. After the removal of the existing account holder - a new registration can be made - on the registration page for the Dashboard using the new email address that will need to be validated.
Please also keep in mind that there cannot be duplicate accounts with the same email address, hence if you already have a staff account with a specific email address, it needs to be removed first to register as the main institution account holder.