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titleEWP support - Capacity issues

Even though the EU funding for the EWP project officially ended on 31.12.2019, the Erasmus Without Paper Network and Dashboard will be maintained and further developed in the context of the European Student Card Initiative. The core project team remains active despite there being no direct funding at present for the EWP project, working to ensure that both the EWP Network and Dashboard remain available to more than 1.000 and 2.300 higher education institutions respectively. In 2020 we have also deployed new APIs and online services and ensured that the rapid increase in the number of connections to this infrastructure was achieved without difficulties. We also made a major effort to tend to more than 3.000 emails and support requests. The rapid growth of EWP and the fact that personalized support to users is a very resource-intensive task means that we do not have the capacity to continue to operate this service to the desired extent for the time being, and would like to invite users to refer to the EWP Knowledge Base, where most relevant information can already be found. In the meantime, we will continue to strive for resources to be allocated to enabling the kind of support that the Erasmus+ community undoubtably deserves. The EWP teams remains strongly committed to the success of this initiative and the ESCI as a whole. We will continue to marshal our own resources and voluntary work to cover the costs of keeping the EWP Network, Dashboard and Knowledge Base available and are currently exploring different possibilities to ensure a more sustainable funding.