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titleWhat is the Erasmus Dashboard?

The Erasmus Dashboard is a glimpse into the future of student mobility in Europe. The Dashboard is the simplest and most convenient way to manage the LAs of Erasmus+ exchange students; it connects directly with the OLA as well as the Erasmus+ App to provide you a number of free services. 

See also more support material in the Competence Centre here.

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titleSomething on the Erasmus Dashboard doesn’t work.

If you are experiencing problems, please clear your browser cache (the instructions for this procedure on different browsers should be easy to find online).

Also avoid having different sessions in different tabs within one browsing window (e.g. one where you are logged in and one from the notification email inviting you to sign, etc.)

Please keep in mind that Internet Explorer is not supported, as it is outdated, yet all the others can be used – Safari, Chrome, Firefox, Edge, Opera, Brave, etc.

If you are experiencing issues with downloads or slow loading times - please try again at another moment or follow the instructions above.

The OLA/Dashboard team is currently hard at work in developing a complete new engine for this tool, to address such issues and ensure a much smoother user experience. We will start releasing details about this major update as of mid-June 2020, when we will also hold a webinar on the topic.

Managing of OLAs

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titleWho signs the OLA?

In line with the official template – the “contact person” and/or the “responsible person”. If the contact person and the responsible person are the same the template asks to fill in just one of the fields.

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titleI can’t find a partner HEI in the Dashboard.

The list we are using is the official Erasmus Charter for Higher Education holders list. HEIs can be searched by name (not always in English) or by the Erasmus Code.

Connection with the Erasmus+ App

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titleI am an International Relations Officer, can I also use the App?

You are able to insert your own data (HEI information, deadlines, contact people and much more) and even send notifications to your incoming and outgoing students via the Erasmus Dashboard "App Step-by-Step" section (https://www.erasmus-dashboard.eu).

You can also of course download the Erasmus+ App and navigate it so that you know what you are promoting to your students as well as test the features. The Erasmus+ App is freely available on Google Play and Apple Store.


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titleWho created the default content for the Step-by-Step guides?

The descriptions are the result of cooperation between the European Commission DG EAC, as group of HEIs selected for such consultation event and the ESN’s Education Committee. They are rather generic in order to fit for all countries, hence we encourage you to make the Step-by-Step institution-specific offering your incoming and outgoing students more guidance at their fingertips.

The Erasmus+ App has already been downloaded more than 70,000 times.


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titleI didn’t receive the confirmation email when I registered for the Erasmus+ App.

If the confirmation email is not in your spam folder, try to register again to check that your email was not misspelled. If you are still not able to register, contact us at support@erasmusapp.eu and we can confirm the account manually.

If you are using an institutional email address check with your IT service whether the App domain has been inadvertently blocked by your servers — if so they should be able to whitelist such emails.


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titleIs there a moderation mechanism for Top tips?

Yes, they are manually validated before publication and no commercial content as well as hate-speech is tolerated.

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