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If your entire webpage is blank, reading this FAQ may help you. However, if you are seeing part of the interface, but the main window of the Dashboard is empty, please read this FAQ on blank tabs on the Dashboard. If you are not sure which issue you are experiencing, try both the fix in this page and the one in the other. |
A completely blank page on the Dashboard may be due to different causes, but if no information is showing, you should be able to see the Dashboard once again simply by refreshing (reloading) the page.
If you got the blank page after clicking on a link to a student's OLA, please try logging in to the Erasmus Dashboard first, and then try opening the link once again.
If this does not work and you keep seeing only an empty page, please use the bug report page or the "Found a problem?" button on the Dashboard page, if you can see it.
When reporting the bug, please specify that you have already tried what suggested here and attach a screenshotIssues with the correct displaying of the Dashboard interface may be due to different causes. The first thing to check is the zoom level of your browser: normally, this may be visible to the right of the URL bar, or through the "View" section of your browser. We had some reports of browsers not displaying the main tab correctly for zoom levels under 100%. Most browsers allow you to reset the zoom level to 100% by clicking Control (or Command) and 0 (zero).
If the zoom level fix didn't work, make sure you are using an up to date browser and try opening the Dashboard with another browser.
If the issue persists, report the bug directly from the Dashboard, attach some screenshots and let us know that you have already tried everything suggested here.